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Most organizations today are not on a single, unified digital transformation platform. They’re on disparate platforms from any number of different vendors. To succeed, they need to seamlessly monitor, manage and optimize this multi-vendor environment. For example, take a collaboration tool like Microsoft Teams, which can add a layer of complexity to an existing UC ecosystem—i.e., it’s not so straightforward to manage everything together. The ROI for Teams is hugely compelling, yes, but if a company has to spend time and resources to learn a new system and manage it that ROI can diminish rapidly. MSPs, on the other hand, know how to integrate all the moving parts—the hardware, software, network components, gateways, phones, headsets—to get the most out of these solutions. The MSP can focus on managing the complexity, freeing the customer to focus on reaping the benefits.
The core infrastructure needed to power digital transformation is often quite costly and complex, requiring solutions from many different vendors up and down the technology stack. This includes everything from managing the network for web chat to rolling out mobile solutions to implementing the middleware needed to bring all the pieces together to enable true digital transformation. MSPs have deep experience in handling such complex technology platforms on behalf of clients. They can help companies embark on a digital transformation without having to make all the up-front investments of money and time in researching solutions for their infrastructure.
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