Your request, whether it be via email, by phone or in person is entered into our support systems immediately and we begin work as soon as possible. Many of the support requests we receive (more than 75%) are completed while you are still on the phone.
We manage all your requests, projects and jobs (or ‘tickets’) in our own customised systems so that all records, correspondence and data is kept available for our team to view. This means that all of our staff have up-to-date information about the ticket, and we can ensure that the most appropriate team member gets to work right away.
We can help your users by phone, email, in person and also with your user’s knowledge and permission access their computers remotely to carry out any tasks as quickly as possible.